FAQs

Software wallets store private keys on internet-connected devices, making them vulnerable to malware and cyber attacks. Entrusting assets to exchanges means handing over your private keys to third parties, losing direct control of your assets. Sealer 2100 stores your private keys completely offline in a built-in Secure Element, physically isolated from computers or phones, ensuring your assets remain securely under your control.

Follow these steps: 1. Connect your Sealer 2100 hardware wallet to the HPX Web3 App and complete device verification via PIN or iris scan; 2. Select the receiving wallet account in HPX Web3 App and copy its address; 3. Go to your software wallet or exchange and select the cryptocurrency to transfer; 4. Paste the copied address as recipient, confirm and initiate the transfer. After completing these steps, your funds will be securely transferred to your Sealer 2100 wallet.

Sealer 2100 redefines digital asset protection with three cutting-edge hardware security technologies: The world's first iris recognition system with liveness detection and 2048-bit feature point encryption prevents biometric forgery; AirGap signing enables "zero-contact data transfer with fully offline private key signing" for a secure closed loop; Military-grade secure element with CC EAL6+ certification (the highest financial-grade standard) provides end-to-end hardware protection from identity verification to transaction signing. Sealer 2100's physical-level defenses create an impenetrable barrier against cyber attacks, far surpassing traditional hardware wallets.

Don't worry - as long as you've securely stored your secret recovery phrase and kept it private, you can always access, manage and recover your cryptocurrencies. Simply use the recovery phrase on another Sealer 2100 device to regain access to your accounts. Remember: never restore Sealer 2100's mnemonic phrase into a software wallet.

Yes. We provide free worldwide shipping on all orders, with no extra shipping fees.

Orders are usually processed and shipped within 1-3 business days after payment confirmation. Slight delays may occur during peak periods.

Estimated delivery time: · Asia: 5-10 business days · Europe/North America: 7-15 business days · Other regions: 7-20 business days Actual timing may vary due to local logistics and customs clearance.

Yes. Once your order is shipped, you'll receive an email with a tracking number for real-time status updates.

You can track your order using the shipping details in your confirmation email. If you need help, please contact our support team.

Yes. We ship to most countries and regions worldwide.

Customs duties or import taxes may apply based on local regulations, and these charges are the recipient's responsibility.

If your order has not arrived within the estimated window, please check tracking updates first. If there is no progress, contact our support team and we will help follow up.

If your order has not shipped yet, we can usually help update the address. Please contact support as soon as possible. Changes are generally not possible after shipment.

Yes. Sealer 2100 includes a limited warranty (typically 12 months) for manufacturing defects and hardware issues under normal use.

Warranty generally does not cover: · Physical damage (e.g. drops or water damage) · Unauthorized disassembly or modification · Products purchased from unofficial channels

Please contact support with your order details and a description of the issue. We'll help troubleshoot and arrange after-sales service if needed.

Yes, returns or exchanges are available under eligible conditions: · Product is unused and in original packaging · Request is submitted within the return window Please refer to the official return policy for details.

You can reach us via the official support page or customer support email. We usually respond within 1-2 business days.

Yes. We provide technical support including setup guidance, asset management assistance, and security best practices.

Asset recovery depends on your recovery phrase, not the device itself. As long as your recovery phrase is safe, you can restore access with a compatible wallet.

You can check our official guides first or contact support directly. We can assist you at any stage.